OUR #RideEveryDay SATISFACTION GUARANTEE

At Ride Concepts, our gear is built on countless hours of
riding, design, and passion. We’re proud of what we make and want you to be
stoked with your purchase. If you're not 100% satisfied, we’re here to help —
and get you back out on the trail.

Not stoked? No problem.

You may return your purchase within 30 days of receiving your order, but we ask that items be returned in new, unused condition with:

• Tags still attached
• No debris on bottoms or inside the shoes
• Decals still covering cleat boxes (if applicable)
• Original shoe box and internal paper wrapping intact

If returned items are missing any of these components or show signs of wear, a 15% restocking fee may apply, or we may return the shoes to you at your expense, so please help us keep things clean.

Please note:

• We do not provide pre-paid return labels
• Shipping and handling fees are non-refundable
• Be sure to write the provided RA number on the outside of your shipping box (not on the shoe box)
• Items with “Final Sale” are not eligible for return  

FINAL SALE ITEMS

Certain products are offered at deep discounts and are designated as Final Sale. These items will be clearly identified as Final Sale on the product page and during the purchase process.

All Final Sale purchases are final and are not eligible for returns, refunds, or exchanges due to fit, size, color, style, preference, or other reasons for which the product is not defective.

Before purchasing a Final Sale item, please confirm that you have selected the correct size, color, and style. We recommend reviewing our size guide or reaching out to our customer service team if you are unsure about sizing.

Final Sale status applies regardless of whether the item is purchased at a discounted price, as part of a promotion, or using a discount code.

If you receive an item that is defective, damaged, or incorrect, please contact Customer Service so we can review the issue and determine the appropriate resolution.

To start a return for an eligible, non-Final Sale item, fill out the form below. Please include photos of the item in unused condition. Be sure to write the RA number on the outside of the shipping box (not the shoe box).

EXCHANGES

Due to the high demand for our products, the fastest way to exchange an item is to place a new order right away for the product you want. Then, follow our return process for the original item and we’ll refund you once it arrives and is inspected.

Please note: Items marked Final Sale are not eligible for exchange.

PURCHASES FROM AUTHORIZED DEALERS

If you purchased from a Ride Concepts dealer, please contact
them directly for returns or exchanges. If they’re unable to help, feel free to
reach out to us at shop-ca@rideconcepts.com. Please note we can only issue
refunds for products purchased directly from RideConcepts.com.