OUR #RideEveryDay SATISFACTION GUARANTEE
The Ride Concepts product line is founded upon countless hours of riding, extensive market research, and progressive design. It is the culmination of our collective lifetimes of experience, and Ride Concepts represents a fresh direction in a category that could use a shakeup. We make gear that we want to wear ourselves and hope you will as well. That’s why, as a premium brand dedicated to providing high value technical product and after-sale customer support, we trust you will be satisfied with your purchase. If for any reason you are not entirely stoked, our return and warranty options will get you taken care of and back out on the trail!
Purchases made from RideConcepts.com:
Ride Concepts will honor returns for up to 30 days from the time the product is received by the customer. Refunds do not include shipping and handling fees. Products must remain in mint condition and in its original packaging or the return request may be denied. Please fill out the form below to start the return process.
Due to the high demand of our products, the fastest way to ensure you can exchange an online order for the product you would like is to please go ahead and purchase that new product immediately from the website. Following that please fill out the returns form and following instructions from our Customer Service team, send the product back for a refund. Please note we do not refund shipping charges and all products must be returned with original packaging in unused condition.
Purchases made from Authorized Ride Concepts Dealers:
Customers should return the product to the original dealer where it was purchased. If the dealer cannot issue the desired replacement, please contact Customer Service at firstname.lastname@example.org. Ride Concepts can only offer refunds for products purchased directly from RideConcepts.com.